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Episode Overview:
In this episode of The Breakout Growth Podcast, Sean Ellis and Ethan Garr sit down with Tom Smith, CEO and Founder of GWI, a London-based consumer research software company. Tom shares the 15-year journey of GWI, from its bootstrapped beginnings to its current position as a global leader in consumer insights. The conversation explores how GWI has scaled by leveraging technology, particularly the recent integration of AI, to make consumer data more accessible and actionable for companies worldwide.
What You’ll Learn:
From Bootstrapping to Scale: Discover how GWI transitioned from a scrappy startup to a 600-person global company by evolving its product and staying ahead of market trends.
The Power of AI: Learn why Tom believes AI is the most exciting development in market research in the last decade and how GWI is integrating AI to democratize access to consumer insights.
Customer Insights at Scale: How GWI helps organizations, from TikTok to Chelsea FC, make data-driven decisions using a vast dataset of over 20 million consumers across 55 countries.
Navigating the SaaS Transition: Hear about the pivotal moment when GWI transitioned from selling research services to building a SaaS platform and the impact it had on the company's growth.
Building for the Future: The challenges and opportunities of integrating AI into GWI's product and how it aligns with their long-term mission to make consumer insights accessible to all professionals, not just researchers.
Key Takeaways:
"AI is the most exciting thing that's happened to market research. It’s going to transform how people access and use data." — Tom Smith
"Our success came when we focused not just on selling data, but on making that data useful and easy to access for everyone, not just researchers." — Tom Smith
Timestamps:
[00:00] – Introduction: Sean and Ethan kick off the conversation with Tom Smith.
[04:00] – Tom shares GWI’s backstory and early struggles bootstrapping during the 2009 financial crisis.
[09:00] – The turning point: GWI’s transition to a SaaS model and how it changed their business trajectory.
[15:00] – Real-world examples: How companies like TikTok and Chelsea FC use GWI data to drive decision-making.
[20:00] – AI integration: How GWI is using AI to simplify consumer research and enhance user experience.
[29:00] – The challenges of scaling a 600-person company and staying agile in the face of rapid technological change.
[40:00] – Reflections on growth: Tom discusses the power of subscription-based growth and how his understanding of growth has evolved over time.
Why Listen:
If you’re curious about how AI is reshaping industries, particularly market research, or want to hear the story of a company that bootstrapped its way to international success, this episode is for you. Tom Smith’s journey with GWI offers valuable lessons for both startup founders and established businesses looking to scale.
Links & Resources:
GWI Website: Visit here
Follow Tom Smith on LinkedIn: Connect here
Subscribe to The Breakout Growth Podcast: Subscribe here
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From Bootstrapping to AI-Powered Research: The GWI Growth Journey